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Salesforce
Managing Case Queues
Curriculum
1 Section
3 Lessons
3 Days
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Case Queue Management
6
1.1
The Case Queue: How It Works
15 Minutes
1.2
The Case Queue: How It Works
10 Minutes
5 Questions
1.3
Working a Case: From Triage to Close
20 Minutes
1.4
Working a Case: From Triage to Close
10 Minutes
5 Questions
1.5
Case Management Best Practices
15 Minutes
1.6
Case Management Best Practices
10 Minutes
5 Questions
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